Policies and Terms
Last Updated: August 3, 2026
For purposes of these Terms, “CTX,” “CAR•TOYS,” and “CAR•TOYS Texas” each refer to CTX Operating Company and its independently owned and operated Texas CAR•TOYS locations.
These CTX policies apply to products purchased and services performed by CTX Operating Company, doing business as CAR•TOYS Texas. Additional terms may appear on your estimate, work order, receipt, manufacturer warranty, financing agreement, or Extended Service Plan.
CAR•TOYS Texas Ownership
CAR•TOYS Texas stores are independently owned and operated by CTX Operating Company of Texas. The website cartoys.com is not owned, managed, or controlled by CTX Operating Company. Its policies, promotions, pricing, warranties, online transactions, statements, and views do not apply to purchases or services provided by CTX. The official website for our Texas locations is cartoystx.com. Purchases made through cartoys.com are transactions with its separate operator unless your order documents specifically identify CTX Operating Company as the seller. CTX is not responsible for orders, refunds, promotions, gift cards, warranties, or representations made by another company.
Purchases and Warranties From the Prior Company
CTX Operating Company is a separate legal entity from Car Toys, Inc., the company that previously operated all CAR•TOYS locations nationwide. CTX acquired certain Texas store assets through a bankruptcy sale, free and clear of prior claims and liabilities. CTX did not assume responsibility for purchases, deposits, refunds, warranties, service plans, installation warranties, or other customer obligations arising from transactions with the prior company before CTX began operating the Texas stores on October 1, 2025, except for any obligation expressly assumed in writing or required by law. CTX is therefore not legally or contractually required to honor, refund, repair, replace, or otherwise resolve products or services purchased from the prior company. Our primary goal, however, is to help customers whenever reasonably possible. Depending on the circumstances, we may offer troubleshooting, inspect a prior installation, assist with a manufacturer warranty claim, or provide another form of goodwill assista nce.Any assistance involving a prior purchase is offered as a courtesy, is reviewed case by case, and does not mean that CTX assumed the prior company’s warranties, debts, claims, or other liabilities.
Returns and Store Credit
CTX does not provide refunds. Eligible merchandise may be exchanged or returned for store credit within 30 days with the original receipt.
To qualify, merchandise must be:
• New and unopened
• Unused and undamaged
• In resalable condition
• Complete with its original packaging, parts, and accessories
The following are final sale:
• Installed or used products
• Opened or damaged products
• Labor and installation services
• Diagnostic services
• Special-order products
• Custom or programmed products
• Cut-to-length materials
• Clearance merchandise
• Gift cards
Defective Products and Warranties
Defective products are handled under the applicable manufacturer warranty or Extended Service Plan. Warranty coverage, replacement options, labor coverage, and claim requirements vary by manufacturer and service-plan provider. A defective product does not automatically qualify for a refund. Nothing in this policy limits rights provided under applicable law.
Installation and Service
By approving an estimate or work order, you authorize CAR•TOYS to perform the listed work and use the parts and materials needed to complete it. Aftermarket installations may require changes to the vehicle, including wiring, programming, mounting, drilling, cutting, or trimming. These changes will be limited to what is reasonably needed to complete the approved installation. Additional work or charges require customer approval unless otherwise stated on the signed work order.
Vehicle Condition
CAR•TOYS may inspect and document your vehicle before service. We are not responsible for pre-existing damage, prior repairs, previous aftermarket work, worn or brittle parts, manufacturer defects, corrosion, or age-related failures. You should remove valuables and personal property before leaving your vehicle. CAR•TOYS is not responsible for items left inside the vehicle.
Customer-Supplied Equipment
CAR•TOYS may agree to install equipment purchased elsewhere. We do not provide a product warranty on customer-supplied equipment and are not responsible for:
• Product defects
• Missing or incorrect parts
• Compatibility problems
• Software limitations
• Product performance
• Manufacturer support
Additional labor or diagnostic charges may apply if the equipment is defective, incomplete, incompatible, or requires extra work. Installation labor remains due even when customer-supplied equipment does not operate as expected, unless the issue resulted from our installation workmanship.
Installation Workmanship
CAR•TOYS stands behind the workmanship of installations performed by our technicians, subject to the terms of our applicable workmanship warranty. Product failures, manufacturer defects, vehicle failures, customer-supplied equipment, misuse, accidents, modifications, and work performed by another business are not installation-workmanship defects. Warranty service may require proof of purchase and inspection at a CAR•TOYS location.
Service Concerns
Contact the CAR•TOYS location that performed the work if you experience a problem. You must give CAR•TOYS a reasonable opportunity to inspect and address the concern before authorizing another business to diagnose, remove, modify, repair, or replace the installed equipment. CAR•TOYS is not responsible for unauthorized third-party charges, dealership fees, repair bills, removal costs, rental expenses, or replacement costs. Third-party work may limit our ability to determine the cause of the concern or provide warranty service.
Payment and Approval
You are responsible for charges shown on the approved estimate or work order, including any additional work you authorize. Buyer’s remorse, changed plans, or refusal to return for inspection does not cancel an otherwise authorized purchase or charge.
Policy Changes
CAR•TOYS may update these policies from time to time. The policy in effect on the date of your transaction will apply unless applicable law requires otherwise.
Contact Us
Questions about a purchase, return, warranty, or installation should be directed to the CAR•TOYS location that completed the transaction.
CTX Operating Company d/b/a CAR•TOYS
Website: cartoystx.com
Email: info@cartoystx.com
Phone: (281) 241-7011